Frequently asked questions
Frequently Asked Questions
What is Pilates Fit?
What is Pilates Fit?
Pilates Fit offers compact, effective Pilates equipment designed for home workouts. Our products are suitable for all fitness levels and focus on improving flexibility, core strength, posture, and overall well-being.
Who can use the Pilates Fit equipment?
Who can use the Pilates Fit equipment?
Our equipment is designed for beginners, intermediate users, and advanced practitioners. Whether you’re just starting your fitness journey or looking to enhance your current routine, Pilates Fit is a great fit.
What are the benefits of using Pilates Fit?
What are the benefits of using Pilates Fit?
Customers often report:
• Improved core stability and posture
• Increased flexibility
• Reduced tension and stress in daily movement
• A more consistent and enjoyable home workout routine
Please note: individual results may vary depending on personal commitment and routine.
How often should I use it?
How often should I use it?
For best results, we recommend using Pilates Fit equipment 3–5 times per week. Even short, regular sessions can lead to noticeable improvements over time.
Do I need any experience with Pilates to use it?
Do I need any experience with Pilates to use it?
Not at all! Our products are beginner-friendly and include instructions or access to workout resources to help guide you through each movement safely.
How long does shipping take?
How long does shipping take?
We process orders within 1–2 business days, Monday to Friday.
• Orders placed before 22:00 (GMT+01:00) are processed the same day.
• Orders placed after this cut-off time are processed the next business day.
• No processing or shipping occurs on weekends or public holidays.
Estimated Delivery Times:
• Orders typically arrive within 4–11 business days after processing, depending on your location.
Once your order ships, you’ll receive a confirmation email with your tracking number.
What is your return and refund policy?
What is your return and refund policy?
We accept returns within 14 days of delivery for most unused items in their original packaging.
✅ Return Conditions:
• Items must be unused, in original packaging, with all accessories and tags.
• You must provide proof of purchase (order confirmation or receipt).
• Custom or personal-use products (like undergarments) are only returnable if unopened and unused.
🚫 Non-returnable items:
• Custom products
• Personal-use items that have been opened
Who pays for return shipping?
Who pays for return shipping?
Customers are responsible for return shipping costs unless:
• The item is defective, or
• The wrong product was delivered
For defective or incorrect items, we cover the return shipping and send you a prepaid label.
How do I request a return or exchange?
How do I request a return or exchange?
Please email contact@pilates-fit.uk with:
• Your order number
• The reason for the return
• Photos (if applicable)
Wait for return authorization before sending your product back. Returns sent without approval may not be accepted.
Can I cancel my order?
Can I cancel my order?
Yes, you can cancel your order within 2 hours of placing it.
If your order has already shipped, please follow the standard return process once it arrives.
What if I received a damaged, defective, or incorrect item?
What if I received a damaged, defective, or incorrect item?
Contact us within 48 hours of delivery. We will:
• Arrange a return at no cost to you
• Offer a full refund or send a replacement